Specific Expertise
CISCO UNIFIED CONTACT CENTER EXPRESS
ProVerbal has 5 years of experience integrating Cisco contact center solutions, including IP-IVR scripting, reporting, and custom CAD integrations (CTI, workflows, and more).
ProVerbal will work with you to design UCCX solutions around your business needs - and has a history of creative and solid solution implementations.
ProVerbal offers cradle-to-grave UCCX delivery - from presales to Day Two support.
NORTEL MPS
ProVerbal has 8 years of experience with Nortel VPS, MPS, and BCM environments, with extensive custom PeriProducer solutions.
ProVerbal can design and implement
ASTERISK-BASED SOLUTIONS
ProVerbal is a proud proponent of Asterisk, in all its permutations, and has been developping Asterisk-based solutions for over 3 years. ProVerbal has designed and implemented multi-channel solutions including voice, email, IM, and CTI to provide true unified communications. Whether the need is a simple telephony appliance or a multi-site inbound/outbound contact center built around the best open source VoIP solution in history, ProVerbal has a track record of success.
VOXEO
ProVerbal has been a Voxeo solutions provider since early 2007, and has built extensive and dynamic solutions using the hosted and CPE platform.
VXML/CCXML-BASED SOLUTIONS
ProVerbal has performed many systems integrations with various VXML/CCXML platforms, including IBM WebSphere Voice Server, AscenTel, Voxeo, Genesys GVP/VoiceGenie/Aladdin, Loquendo, Nuance, and more - if it is based around open-standards VXML/CCXML, ProVerbal can do it.
VOICE BIOMETRIC SOLUTIONS
ProVerbal has a partnership with VoiceVerified (TBD), and can provide CPE and hosted solutions which support speaker verification - rapid and accurate, with painless registration and adaptive models which can be integrated into any IVR platform.
CTI
ProVerbal can provide custom computer-telephony integration solutions, either around new or existing systems - and can even provide multi-vendor integration.
CUSTOM APPLICATIONS
Business telecom and Contact Centers often extend beyond the vendors - ProVerbal can provide multi-vendor, multi-platform systems integration and can generate solutions to do anything imaginable.
IVR PRODUCTS
ProVerbal offers full IVR deployment services, and can deliver the entire solution: consulting, design, hardware, software, implementation, provisioning, development, tuning, maintenance, and support.
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Services
Telecommunications is business-critical - it represents one of the core channels about how we find customers, how they find us, and how we collaborate together in realtime.
SMBs and SMEs all face common problems of competition, market share protection, development of quality products/services, and the various financial conundrums of navigating successfully through these challenges.
ProVerbal services are designed around the needs of SMB/SME - and ensure that voice becomes a business' strongest delivery channel.
SALES ENGINEERING
ProVerbal can work with partners to conduct pre/post-sales efforts in order to streamline the sales process and provide the appropriate sales engineering leadership to deliver successful solutions.
BUSINESS ANALYSIS
Many businesses lack sufficient telecommunications knowledge in order to assess and evaluate their business' voice needs in the context of current and imminent technologies. ProVerbal can assess how the needs of a business can be matched with the most cost-effective solutions. ProVerbal can help assess when cutting-edge technologies are warranted, how they can best be deployed across a new or existing telephony infrastructure... and determine the proper ROI.
ProVerbal can provide full business analytics to evaluate the needs and benefits for the latest telephony solutions. Because ProVerbal is platform agnostic, this will ensure unbiased findings so the right solutions will be deployed using the right vendors.
PBX, IVR, & ACD DESIGN
ProVerbal has a history of designing successful SMB and SME telephony environments to ensure inbound and outbound calls are delivered in the right way.
VOICE-USER INTERFACE DESIGN
ProVerbal has established industry expertise at designing DTMF (touchtone) and ASR (automated speech recognition) solutions.
PROJECT MANAGEMENT
ProVerbal is a 'one-stop shop' for self-service and provides excellent team leadership and project management.
IVR, ACD, AND CTI DEVELOPMENT
ProVerbal will design and implement expert solutions in Interactive Voice Response, Automated Call Distribution, and Computer Telephony Integration solutions aligned to business requirements. ProVerbal supports major vendors such as Nortel and Cisco, as well as custom solutions designed around Asterisk and VXML platforms.
IVR AUDIT
ProVerbal can work with your organization to evaluate your current IVR system in terms of its performance relative to objectives. ProVerbal can conduct black-box and white-box discovery cycles and provide a detailed and conclusive actionable report to show what callers are really experiencing.
CODE/CALL-FLOW REVIEW
ProVerbal can review application design and code to ensure compliance with the business intent and adherence to best-practices in engineering and execution. ProVerbal will supply a written assessment along with documented recommendations for improvement.
VENDOR SELECTION
ProVerbal can provide assistance in generating Request-for-Proposals (RFPs) and evalutating vendors to ensure the responses match the requirements - and pass expert verification.
QUALITY ASSURANCE
Proverbal has...
SUPPORT AND MAINTENANCE
ProVerbal offers competitive support and maintenance services for new and existing telephony environments - offered with preventative maintenance, event-response/recovery, and full consulting to ensure that critical business systems never go offline.
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