Proverbal

Unified Voice Communications Consulting

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Human Factors Expert user-centric design aligned to business objectives

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Custom Solutions We provide SMB and SME solutions                   

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Best Practice Methodology ProVerbal processes satisfy your success criteria

End-to-End Solutions

ProVerbal can provide everything your business needs to deploy and improve voice solutions. Your voice presence will benefit from our holistic methodology - solutions can be delivered at any scale with measurable success.

The Value of Self-Service

The cost-savings of automation and improved communication.


 
Specific Expertise PDF Print E-mail

CISCO UNIFIED CONTACT CENTER EXPRESS


ProVerbal has 5 years of experience integrating Cisco contact center solutions, including IP-IVR scripting, reporting, and custom CAD integrations (CTI, workflows, and more).
ProVerbal will work with you to design UCCX solutions around your business needs - and has a history of creative and solid solution implementations.
ProVerbal offers cradle-to-grave UCCX delivery - from presales to Day Two support.

NORTEL MPS


ProVerbal has 8 years of experience with Nortel VPS, MPS, and BCM environments, with extensive custom PeriProducer solutions.
ProVerbal can design and implement

ASTERISK-BASED SOLUTIONS


ProVerbal is a proud proponent of Asterisk, in all its permutations, and has been developping Asterisk-based solutions for over 3 years. ProVerbal  has designed and implemented multi-channel solutions including voice, email, IM, and CTI to provide true unified communications. Whether the need is a simple telephony appliance or a multi-site inbound/outbound contact center built around the best open source VoIP solution in history, ProVerbal has a track record of success.

VOXEO


ProVerbal has been a Voxeo solutions provider since early 2007, and has built extensive and dynamic solutions using the hosted and CPE platform.

VXML/CCXML-BASED SOLUTIONS


ProVerbal has performed many systems integrations with various VXML/CCXML platforms, including IBM WebSphere Voice Server, AscenTel, Voxeo, Genesys GVP/VoiceGenie/Aladdin, Loquendo, Nuance, and more - if it is based around open-standards VXML/CCXML, ProVerbal can do it.

VOICE BIOMETRIC SOLUTIONS


ProVerbal has a partnership with VoiceVerified (TBD), and can provide CPE and hosted solutions which support speaker verification - rapid and accurate, with painless registration and adaptive models which can be integrated into any IVR platform.

CTI


ProVerbal can provide custom computer-telephony integration solutions, either around new or existing systems - and can even provide multi-vendor integration.

CUSTOM APPLICATIONS


Business telecom and Contact Centers often extend beyond the vendors - ProVerbal can provide multi-vendor, multi-platform systems integration and can generate solutions to do anything imaginable.

IVR PRODUCTS


ProVerbal offers full IVR deployment services, and can deliver the entire solution: consulting, design, hardware, software, implementation, provisioning, development, tuning, maintenance, and support.
 

Professional offerings in the Services tab

Sample applications in the Portfolio tab

Expert telecom commentary in the Blog tab.