Proverbal

Unified Voice Communications Consulting

Human Factors Expert user-centric design aligned to business objectives

Custom Solutions We provide SMB and SME solutions

Best Practice Methodology ProVerbal processes satisfy your success criteria

End-to-End Solutions

ProVerbal can provide everything your business needs to deploy and improve voice solutions. Your voice presence will benefit from our holistic methodology - solutions can be delivered at any scale with measurable success.

The Value of Self-Service

The cost-savings of automation and improved communication.

Services

Telecommunications is business-critical - it represents one of the core channels about how we find customers, how they find us, and how we collaborate together in realtime.

SMBs and SMEs all face common problems of competition, market share protection, development of quality products/services, and the various financial conundrums of navigating successfully through these challenges.

ProVerbal services are designed around the needs of SMB/SME - and ensure that voice becomes a business' strongest delivery channel.

SALES ENGINEERING

ProVerbal can work with partners to conduct pre/post-sales efforts in order to streamline the sales process and provide the appropriate sales engineering leadership to deliver successful solutions.

BUSINESS ANALYSIS

Many businesses lack sufficient telecommunications knowledge in order to assess and evaluate their business' voice needs in the context of current and imminent technologies. ProVerbal can assess how the needs of a business can be matched with the most cost-effective solutions. ProVerbal can help assess when cutting-edge technologies are warranted, how they can best be deployed across a new or existing telephony infrastructure... and determine the proper ROI.
ProVerbal can provide full business analytics to evaluate the needs and benefits for the latest telephony solutions. Because ProVerbal is platform agnostic, this will ensure unbiased findings so the right solutions will be deployed using the right vendors.

PBX, IVR, & ACD DESIGN

ProVerbal has a history of designing successful SMB and SME telephony environments to ensure inbound and outbound calls are delivered in the right way.

VOICE-USER INTERFACE DESIGN

ProVerbal has established industry expertise at designing DTMF (touchtone) and ASR (automated speech recognition) solutions.

PROJECT MANAGEMENT

ProVerbal is a 'one-stop shop' for self-service and provides excellent team leadership and project management.

IVR, ACD, AND CTI DEVELOPMENT

ProVerbal will design and implement expert solutions in Interactive Voice Response, Automated Call Distribution, and Computer Telephony Integration solutions aligned to business requirements. ProVerbal supports major vendors such as Nortel and Cisco, as well as custom solutions designed around Asterisk and VXML platforms.

IVR AUDIT

ProVerbal can work with your organization to evaluate your current IVR system in terms of its performance relative to objectives. ProVerbal can conduct black-box and white-box discovery cycles and provide a detailed and conclusive actionable report to show what callers are really experiencing.

CODE/CALL-FLOW REVIEW

ProVerbal can review application design and code to ensure compliance with the business intent and adherence to best-practices in engineering and execution. ProVerbal will supply a written assessment along with documented recommendations for improvement.

VENDOR SELECTION

ProVerbal can provide assistance in generating Request-for-Proposals (RFPs) and evalutating vendors to ensure the responses match the requirements - and pass expert verification.

QUALITY ASSURANCE

Proverbal has...

SUPPORT AND MAINTENANCE

ProVerbal offers competitive support and maintenance services for new and existing telephony environments - offered with preventative maintenance, event-response/recovery, and full consulting to ensure that critical business systems never go offline.

Professional offerings in the Services tab

Sample applications in the Portfolio tab

Expert telecom commentary in the Blog tab.